Audit from 2012 found VA clinics had been warned ‘not to game the system’

A 2012 audit accused Department of Veterans Affairs clinical offices in Arizona, New Mexico and western Texas of routinely canceling appointments in blocks to manipulate wait times despite a nationwide directive from top VA officials “not to game the system.”

According to the Arizona Republic, the disturbing audit also charged that VA employees at 3,400 clinics in the three states often recorded walk-in patients as scheduled visits to make it appear ailing veterans were being seen without any wait time at all, when, in fact, the reason they were there at all was because they couldn’t schedule an appointment.

The VA scandal over manipulated wait times has led to explosive hearings on Capitol Hill and the resignation of VA Secretary Eric Shinseki.