OMBUDSMAN ALERT: THE “MIGHTY” MICROSOFT FINALLY CONFESSES TO ITS MISTAKES AFTER ROCKLAND TIMES COMPLAINED TO THE NY ATTORNEY-GENERAL

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BY DR. LOU ALPERT

lou.ombudsman lou2ombudAfter the appearance of a number of articles in this column over the last several months reacting to numerous complaints made by our readers concerning the “forced” imposition by Microsoft of the the Windows 10 operating system on their computers. Microsoft has now “come clean” and finally acknowledged the “confusion” caused by their instructions regarding the “decision” of their customers to accept or decline an upgrade to the Windows 10 operating system.

A direct quote from the Associated Press citing Microsoft states: “the aggressive push for Windows 10 adoption has sparked a backlash from some PC owners. Critics say the company sent confusing notices that led some people to inadvertently agree to an update. Microsoft acknowledged the confusion this week and said notices will now include a clearly marked option to decline.”

Kudos to Microsoft for their long-awaited “confession” and their new policy to clarify the options for their customers, but this column is still concerned with the numerous complaints, in some cases involving monetary and other damages, which were forwarded by this newspaper to Attorney-General Eric Schneiderman.

We hope to monitor and report back to our readers on the disposition of any of these outstanding claims as a result of the Attorney-General’s ongoing ivestigatiion.

Send feedback to editor@rocklandcountytimes.com.

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