Financial Services comes in first for seventh year running
Better Business Bureau Serving Metropolitan New York has announced its annual Top 10 complaint categories, listing those business categories which received the most customer complaints in 2015. For the seventh year in a row, Financial Services was the most complained about business category, with 6,103 complaints filed by consumers with the Metro New York BBB. The Metro New York BBB’s Top 10 complaint rankings were announced during the National Consumer Protection Week (March 6-12, 2016) campaign for awareness of consumer issues.
The second highest consumer complaint category, Telecommunications, received 4,823 complaints, and Health, Beauty and Fitness complaints jumped by 22 percent to 3,628 in 2015 to enter the top three complaint categories for the first time ever in Metro New York. While consumer complaints declined by 9 percent to 47,488 in 2015, Metro New York BBB received more than 9,000 customer reviews from consumers – the first full year the service has been offered – and inquiries from consumers into Metro New York businesses increased by 9 percent to 4.9 million.
“We see the continuing rise in consumer inquiries to the Metro New York BBB, and emergence of customer reviews as…positive developments,” said Claire Rosenzweig, president and CEO of the Better Business Bureau Serving Metropolitan New York.
The full 2015 Top 10 complaints list for the Metro New York BBB is as follows:
1) Financial Services
3) Health, Beauty and Fitness
5) Electronics and Appliances
6) Online Retailers
7) Department Stores & Apparel
8) Home Improvement
9) Household and Office Furnishings
Complaints about firms in the Financial Services category reflect marketplace issues confronting consumers as they engaged with banks, accountants, insurers and other financial service providers. Such complaints typically involve non-delivery or dissatisfaction with product or service, credit and billing issues, advertising, failure to provide promised adjustments, selling practices and failure to provide service. The Telecommunications category covers cable television service, and cellular and traditional telephone service providers. Complaints about firms in this category generally involve credit and billing issues, advertising issues, problems with selling practices and failure to provide promised adjustments.